Sign in
Use the password-reset option on the sign-in screen. If the account email is no longer available, contact us so ownership can be verified.
Reset a passwordHelp with ShowTrack
Support
A direct path to product and account help.
Email support
For product, account, privacy, or app-review questions, contact the team that operates ShowTrack.
support@showtrack.liveInclude these details
Tell us the account or business name, the email used to sign in, what you expected, what happened, and the steps that led to the problem. Device type, browser or app version, and a screenshot can help when relevant.
Keep sensitive data out of support email. We will never ask for your password. Please redact customer addresses, private access links, full inventory exports, and other information that is not needed to explain the issue.
Common help topics
Camera scanning
Allow camera access when prompted, make sure the QR label is well lit, and keep it centered. Manual entry may be used where available.
Sales data
When reporting an import or reconciliation issue, identify the show and marketplace export format without emailing the full customer-data file.
Privacy and account deletion
Read the app privacy policy for information about data practices. To remove a user profile or organization account, follow the steps on the account deletion page.
Last updated: September 6, 2026