Account controls

Delete an account

Request removal of a ShowTrack user or an entire organization account.

Deleting the app is not enough. Removing ShowTrack from a device does not delete an account or the data stored in it. Use the request process below.

How to request deletion

  1. 1

    Email the request

    Send the request from the email address used for the ShowTrack account to support@showtrack.live.

  2. 2

    Identify the scope

    Include the account or business name and say whether you want to delete only your user profile or the entire organization account and its associated data.

  3. 3

    Complete verification

    We will verify identity and, for organization-wide deletion, confirm that the requester is authorized to delete the organization’s data.

  4. 4

    Receive confirmation

    After verification, we will confirm the request, explain any data that must be retained, and provide the expected completion timeframe.

Start a deletion request

What will be deleted

For an individual user request, we delete or de-identify the user’s ShowTrack profile, credentials, and access after verification. Operational records created while working for an organization may remain under that organization’s control when needed to preserve its inventory, transaction, audit, and security history.

For an authorized organization-account request, we delete or de-identify the organization account and associated user, inventory, supplier, purchase, receipt, shipment, show, scan-image, and imported sales data, subject to the limited retention described below.

Data that may be retained

We may retain limited records when required for legal compliance, fraud prevention, security, dispute resolution, or an unresolved transaction. Residual copies may remain in restricted backups until those backups are overwritten. Retained information is not used to continue providing an active account.

Before requesting deletion

  • Save any records your business needs before the request is completed.
  • Resolve open operational or billing matters associated with the account.
  • Cancel any separately managed subscription; an account-deletion request does not automatically reverse prior charges.

Do not send a password. We may ask for non-sensitive information to verify identity or authority, but we will never ask you to email your ShowTrack password.

Questions

For access, correction, retention, or deletion questions, contact support@showtrack.live. Additional information appears in the ShowTrack app privacy policy.

Last updated: September 6, 2026