Account and profile
Name, business email, optional phone number, organization, account status, permissions, password hash, security tokens, preferences, and sign-in or password-reset activity.
Privacy in the product
App privacy policy
What the ShowTrack application processes and why.
In brief: ShowTrack uses account and operational data to provide its inventory and live-selling workflow. RDM Code, LLC does not sell personal information or use app data for third-party targeted advertising.
Who operates ShowTrack
ShowTrack is operated by RDM Code, LLC. This policy applies to the ShowTrack application at app.showtrack.live and any ShowTrack mobile application that links to this policy. The separate public marketing website is covered by the website privacy policy.
Information the app processes
Inventory and operations
Items, descriptions, notes, suppliers and contacts, purchase orders, receipts, shipments, tracking numbers, carriers, costs, show records, fees, taxes, and sold-item sequences.
Imported sales
When an authorized user imports marketplace sales data, it may include order and product details, buyer usernames, prices, timestamps, shipment and tracking identifiers, and delivery addresses or postal codes.
QR scans and images
Inventory identifiers, scan order, time, user, device results, and an image captured during a confirmed scan when the scan workflow is used.
Camera and device access
The scanner asks for camera permission only when a user starts camera scanning. QR recognition happens on the device, but a confirmed scan may upload and retain a still image with the inventory record to document and verify the scan. That image can include the QR label, the item, and anything else visible in the frame. ShowTrack does not request microphone access. Where offered, manual entry can be used instead of the camera. The app may use device vibration or a locally generated sound as scan feedback.
Technical and support information
ShowTrack and its hosting providers may process IP address, browser or device type, session identifiers, timestamps, request and error logs, and security events to operate, troubleshoot, and protect the service. If you contact support, we process your message and the information you choose to provide. Account and password-reset emails are delivered through an email service provider.
How information is used
- Provide account access, permissions, inventory records, show workflows, scanning, sales reconciliation, and related product functions.
- Process files and records an authorized user chooses to import.
- Deliver service and security messages, respond to support requests, and recover accounts.
- Maintain reliability, prevent abuse, investigate errors, and protect users and the service.
- Comply with applicable law and enforce our agreements.
Sharing and service providers
Information is available to authorized users within the applicable ShowTrack organization. We may provide information to vendors that host infrastructure, store data, deliver email, or help us secure and support the service, subject to appropriate contractual or legal protections. We may also disclose information when required by law, to protect rights or safety, or as part of a merger, financing, acquisition, or sale of business assets with appropriate notice and safeguards.
ShowTrack may process exports from third-party marketplaces and shipment services at the user’s direction. Those third parties operate under their own terms and privacy policies. ShowTrack is not responsible for their independent practices.
Data ownership and responsibility
The organization using ShowTrack controls the business records its users enter or import. That organization is responsible for having authority to process customer, supplier, marketplace, and shipment information in ShowTrack and for managing which users can access it.
Retention and deletion
We generally retain account and operational data while the account is active and for as long as reasonably needed to provide the service, maintain business and security records, resolve disputes, and meet legal obligations. Retention can differ by record type. Deleted data may remain temporarily in restricted backups until those backups are overwritten. We may retain limited records where law, fraud prevention, security, or an unresolved transaction requires it.
See Delete a ShowTrack account for the current request process. Removing a mobile app from a device does not delete the ShowTrack account or its data.
Security
We use administrative, technical, and physical safeguards appropriate to the nature of the information, including access controls, protected storage locations, secure transport, and hashed passwords. No storage or transmission system can be guaranteed completely secure.
Your choices and rights
You can update certain profile information in ShowTrack, control camera permission in device settings, use manual entry where available, and ask the account administrator or RDM Code, LLC to correct or delete information. Privacy rights vary by location. To make a request, email support@showtrack.live. We may need to verify identity and authority before acting.
Children
ShowTrack is business software and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes and contact
We may update this policy as the product, providers, or legal requirements change. Material changes will be communicated as appropriate. Questions can be sent to support@showtrack.live.
Effective and last updated: September 6, 2026